The Aviation Sub-Sector operates with an undefined strategy and vague polices. The overall quality of its services is sub-standard in comparison to more successful airlines in other countries. Airlines, airports and associated facilities are managed haphazardly. A core issue is the pricing of the services that doesn't reflect the value of the services offered.  This underscore the lack of competitiveness in the sector and failure to maximize revenue. The lack of aviation sub-sector focus on customer satisfaction is acutely disappointing. In an era where customer services orientation is the basis for success, the absence customer-centered services in this sector is an alarming phenomena.

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