| Undefined Strategies and Policies |
| The
sub-sector operates with an undefined strategy and unclear policies. Although the aviation
sector has been opened up private sector participation as a matter of policy, there
are other barriers which keep the private sector participation limited and
curtail the participation of those who are engaged in the provision of aviation services
in the country.
|
| Monopoly
of PIA |
Poor
Management |
| The growing
monopoly of the PIA has not served to improve the level of service in the aviation sector.
The overall quality of service, being provided by the main public sector airline has
deteriorated over the years and in an age where customer service orientation is judged as
the basis for commercial success, the absence of customer-centered service in the aviation
sector is an alarming phenomenon. |
Airports and
associated facilities are managed haphazardly. Most local airports have low financial
viability, and have severely limited capacity for managing air services at major airports
during peak hours. There is need for secondary and feeder airports and the need to service
growth in response to economic demand rather than political demand |
| Customer
Services |
Lack
of Engineering Facilities |
| Customer
services training is to basic, not regularly performed and doesn't seems to be integral
part of any employees carrier progression. Customer feedback is not effectively collected
or acted upon. |
Engineering
cost is not managed towards a target and are likely to be excessive. Stores and supply
management is weak, resulting in unnecessary surplus and reduntand inventory. Existing
engineering resources are under utilized. |
|
|
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